Privacy Policy & Terms

Chatular ("Chatular", "we", "us") is a conversational AI you can chat with by text or talk to by voice. This single page is our Privacy Policy, Terms of Use, and Payments & Refunds policy combined, so everything is in one place.

By creating an account or using Chatular you agree to this document. If you do not agree, please do not use the Service. You must be at least 18, or the age of majority where you live, whichever is higher. If you use Chatular for an organisation, you confirm you may accept these terms on its behalf.

Chatular is operated by an independent sole proprietor based in Pakistan. You can reach us any time at support@chatular.com.

Chatular is currently free. Chat is available at no cost. There are no paid plans, no subscriptions, and no trials that convert into a charge.

Free does not mean unlimited. We apply fair-use limits, how much AI usage fits in a rolling window, how much storage your conversations and attachments use, how many messages a conversation can hold, and per-minute request limits, so one account cannot exhaust capacity for everyone. These limits can change at any time.

Chatular is in active development. We may add, change, pause, or remove features at any time, and the Service may be unavailable during maintenance or incidents. If we introduce paid plans in the future, we will publish the pricing and billing terms before anyone is charged, and no existing account will be charged without first choosing to subscribe.

Beta reliability: please read this

Because Chatular is in beta, things can and do break. Your conversation history, individual messages, attachments, or share links may fail to load, show incorrectly, stop syncing between devices, or be lost or reset entirely, for example after a bug, a data-model change, or a migration. We are not responsible for conversations or messages that do not show, do not work, or are lost while the Service is in beta, and we cannot promise to recover them. Please keep your own copy of anything important, for example with the Download PDF action under a reply.

We hope not to, but we may discontinue Chatular, in whole or in part, at any time. If we decide to shut the Service down, this is what happens:

• Notice. We will announce it on the website and email every registered account at least 30 days before the shutdown date, except where an urgent legal, security, or cost reason makes that impossible.
• Your conversations. During the notice period you can open any conversation and save it with the Download PDF action under a reply. Exports are per conversation; there is no bulk export, so please start early if you have a lot to keep.
• Paid plans. If paid plans exist by then, paying users keep access until the end of the period they have already paid for, even if that runs past the announced date. No further charges are made after the announcement.
• After shutdown. Accounts, conversations, and attachments are deleted from our live systems, and backups expire afterwards on their normal schedule. The AI-training limitation in Section 07 still applies: anything already absorbed into a model or training set cannot be recalled.
• Liability. Discontinuing the Service in line with this section is not a breach of this document, and the liability limits in Section 12 apply.

Questions about this? Email support@chatular.com.

We do not currently charge for Chatular, we do not collect card details, and no payment is processed. Because nothing is ever billed, there is nothing to cancel and nothing to refund.

If you believe you have been charged for Chatular, email support@chatular.com with the details and we will investigate and return any amount taken in error.

When paid plans launch, this section will be replaced with full billing, renewal, cancellation, and refund terms, and payments will be handled by a third-party payment provider acting as merchant of record, we would never see or store your full card number.

Sign-in is required. We authenticate through a third-party provider using Google sign-in or a passwordless email link, we never handle or store your password ourselves.

You are responsible for activity under your account, for keeping your email inbox secure, and for telling us promptly at support@chatular.com if you suspect unauthorised access. You can delete your account at any time from Settings › Account (see Section 09 for what deletion does and does not remove).

You give us directly:

• Account details: name, email, and profile photo from your sign-in provider.
• Your content: messages you type, images and documents you attach, voice input you record, and the replies Chatular generates for you.
• API keys: keys you create in Settings to connect the VS Code extension or the CLI to your account. Each key acts as you and can be revoked at any time.

Collected automatically:

• Usage data: which features and models you use and how much AI usage a session consumes.
• Device and network: browser, operating system, and a hashed IP address for rate limiting and abuse detection. We do not store raw IP addresses.
• Error logs: failed requests, parser errors, and stack traces so we can fix what breaks.

We do not sell or rent your data and we do not run third-party advertising cookies. We may use privacy-respecting analytics that aggregate usage without identifying individuals.

We use the information above to:

• Run the Service: send your message to an AI provider and stream the reply back to you, or speak it aloud in Talk.
• Save your work: keep your conversations, attachments, and share links so you can return to them.
• Apply fair-use limits: count AI usage, messages, and storage against your allowance.
• Protect the platform: rate-limit abuse, detect policy violations, and suspend accounts that repeatedly break the rules.
• Improve Chatular: analyse failed requests and feature usage to make it more reliable.
• Contact you: service, security, and account emails. No marketing without your consent.

AI training: please read this

We may use your prompts, uploaded images and documents, voice transcripts, generated replies, and ratings to train, fine-tune, evaluate, and improve AI models and our own pipelines, in original, modified, derivative, or anonymised form. Deleting a conversation or your account does not undo this. Anything already absorbed into a training set, evaluation, model weight, or backup cannot technically be recalled. We do not sell raw training data, and where an AI provider offers a no-training opt-out for data we route through them, we enable it by default.

Lawful bases (EU/UK GDPR)

Where GDPR applies we rely on: contract (running your account and conversations), legitimate interests (security, abuse prevention, debugging, improving and training our models), consent (optional integrations and any marketing), and legal obligation. You may withdraw consent or object to legitimate-interest processing by emailing support@chatular.com.

We share data only in these narrow cases:

• AI providers: the prompt, images, and conversation history needed for a single request go to whichever third-party AI provider serves it. Each has its own privacy terms.
• Infrastructure: the cloud, authentication, database, storage, and content-delivery providers we use to run the Service, plus integrations you explicitly connect.
• Legal obligation: if compelled by valid legal process. We may notify you where lawfully permitted, but are not obliged to.
• Business transfer: if Chatular is acquired or merged, data may transfer to the successor under the same protections.

We never share your prompts, conversations, or account details with advertisers, data brokers, or marketing networks.

How long we keep things

Your conversations live as long as your account does. Deleted conversations are hidden rather than erased. Operational data, request logs, audit rows, request traces, security events, is kept as long as we need it for debugging, abuse prevention, and security; we do not commit to a fixed period. Deleting your account permanently removes your sign-in record, but prompts, conversations, and attachments may be retained for the AI training and product-improvement purposes in Section 07. Backups and legal-hold records persist for as long as their purpose requires.

How we protect it

All traffic uses HTTPS. Sign-in credentials are handled entirely by our third-party authentication provider. API keys you create are stored securely and can be revoked at any time. IP addresses are hashed with a server-side salt before storage. No system is perfectly secure, so please keep your own backups of anything important.

Your rights

Depending on where you live you may have the right to access, correct, export, or delete your personal data, to object to or restrict certain processing, and to complain to your local data protection authority. Email support@chatular.com and we will respond within the timeframe the applicable law requires. Note the AI-training limitation described in Section 07, we will delete what we can reach, but data already absorbed into a model or backup cannot be recalled.

Do not use Chatular to create, host, or distribute anything that:

• Is unlawful, fraudulent, deceptive, or infringes someone else's rights.
• Involves child sexual abuse material, credible threats, weapons or bioweapons instructions, or content that facilitates serious harm.
• Harasses or defames people, or unlawfully exposes their personal data.
• Distributes malware or spam, or is designed to disrupt or break into systems.
• Reverse engineers, resells, or abuses the Service or its AI providers, or circumvents usage quotas, rate limits, or security controls.

We run automated and manual moderation. Violations can lead to blocked requests, content removal, suspension, or termination, and serious cases may be reported to the relevant authorities.

You keep ownership of the prompts and files you submit and, as between you and us, of the replies you generate, subject to the terms of the underlying AI providers.

You grant us a worldwide, non-exclusive licence to host, process, transmit, and display your content as needed to operate, secure, and improve the Service, including the AI training use described in Section 07. You are responsible for having the rights to submit your content and to use the output for your purpose.

Chatular itself, meaning the name, logo, software, and design, belongs to us. Nothing here grants you the right to use our branding beyond using the Service as intended.

AI output can be wrong, incomplete, or unsuitable for your purpose. You are responsible for reviewing and checking any answer before you rely on it. Chatular is not a substitute for professional advice of any kind.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that it will be uninterrupted, error-free, or that output will be accurate. In particular, while Chatular is in beta we do not warrant that your conversation history or messages will be stored, displayed, synced, or available, and we are not liable for any that are missing, broken, or lost (see Section 02).

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the preceding twelve months (currently zero, as the Service is free) or US$50. Nothing here limits liability that cannot be limited by law, or any rights you have as a consumer under the mandatory laws of your own country.

You may stop using Chatular and delete your account at any time. We may suspend or terminate access, with or without notice, if you breach this document, create legal risk for us, or harm other users. Sections that should survive by their nature, ownership, disclaimers, liability, and governing law, continue to apply after termination.

We may update this document. When changes are material we will give notice where appropriate. Continuing to use Chatular after a change takes effect means you accept the revised version.

This document is governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute, without limiting mandatory consumer rights in your country of residence. Questions? Email support@chatular.com.